Terms & Conditions

These Terms & Conditions govern the purchase, installation, configuration, maintenance, repair, and use of smart home and security products and services provided by IDYLLIC SMARTHOMES LTD.

By purchasing our products or engaging our services, the customer agrees to comply with these Terms & Conditions.

Our services may include, but are not limited to:

• Smart door locks and access-control systems
• CCTV and video surveillance systems
• Video doorbells and intercom systems
• Facial recognition systems
• Fingerprint and biometric access systems
• Smart lighting and electrical automation
• Smart switches and sensors
• Wi-Fi and network configuration
• Smart home hubs and controllers
• Alarm and security systems
• Remote monitoring and mobile-app integration
• Installation, configuration, maintenance, and technical support

Product specifications, features, availability, and compatibility may vary depending on the selected product, manufacturer, software version, and customer's existing infrastructure.

1. All quotations are valid for the period stated on the quotation.
2. Prices may change due to changes in supplier prices, exchange rates, import costs, taxes, transportation, or product availability.
3. A quotation does not constitute a confirmed order until the required deposit or full payment has been received.
4. Additional work or materials not included in the original quotation may attract additional charges.
5. The Company reserves the right to correct pricing or quotation errors before an order is confirmed.

Payment on delivery is available within Lagos only.

1. Customers within Lagos may pay upon delivery, subject to order confirmation and the agreed delivery arrangements.
2. Customers outside Lagos may be required to make full or partial payment before dispatch.
3. Any alternative payment arrangement must be approved by the company.
4. Customers must ensure that the agreed payment is available at the time of delivery.
5. Orders involving special procurement, customization, or other additional arrangements may require an advance payment, as communicated before confirmation.
6. The payment terms stated on the invoice or quotation shall apply to each project.
7. Where a deposit is required, installation or procurement may commence only after the agreed deposit has been received.
8. Full payment must be made before final handover unless otherwise agreed in writing.
9. Products remain the property of the Company until full payment has been received.
10. The Company may suspend installation, configuration, support, or delivery where outstanding payments remain unpaid.
11. Any bank charges, transfer fees, or payment processing charges shall be borne by the Customer where applicable.

1. Orders placed on this website are confirmed when your online payment is confirmed or, for pay on delivery orders in Lagos, when the Company confirms the order.
2. Online payments are processed by Paystack. The Company does not see or store your card details.
3. Delivery is free within Lagos. For other states, the delivery fee is shown at checkout before you pay.
4. Delivery usually takes 24 to 72 hours, subject to the other provisions of these Terms, including force majeure.

IDYLLIC SMARTHOMES LTD offers free installation during designated promotional campaigns only.

1. Free installation applies only to eligible products, locations, and orders specified in the promotion.
2. Promotional terms, eligibility requirements, and validity dates will be communicated to customers.
3. Installation outside an active promotion may attract a separate installation fee.
4. Additional electrical work, structural modifications, extended cabling, networking work, or other services not included in the promotion may incur additional charges, which will be communicated before the work is undertaken.
5. Customers must ensure that the installation site is accessible and ready for the scheduled appointment.

Free installation is not automatically included with every purchase.

1. Installation shall be carried out by the Company's technicians or authorized installers.
2. The Customer must provide safe and reasonable access to the installation location.
3. The Customer is responsible for ensuring that the installation site has adequate electrical power, internet connectivity, and other required infrastructure unless these are specifically included in the quotation.
4. Additional charges may apply where unexpected structural, electrical, networking, or cabling work is required.
5. Installation dates are subject to product availability, technician availability, site readiness, and other circumstances beyond the Company's control.
6. The Company shall not be responsible for delays caused by circumstances outside its reasonable control.

The Customer agrees to:

• Provide accurate information regarding the property and installation requirements.
• Provide access to the premises at the agreed time.
• Provide reliable electricity and internet service where required.
• Maintain the internet connection and network equipment required for remote smart-home functions.
• Keep mobile applications and supported devices reasonably updated.
• Maintain and protect account passwords, PINs, access cards, fingerprints, and other credentials.
• Notify the Company of any faults, damage, unauthorized access, or security concerns as soon as reasonably possible.
• Use all products and systems in accordance with the manufacturer's instructions.

For smart locks and access-control systems:

1. The Customer is responsible for managing authorized users, PINs, fingerprints, cards, passwords, and other access credentials.
2. The Company is not responsible for unauthorized access resulting from credentials being shared, stolen, disclosed, or improperly managed by the Customer.
3. Customers should maintain at least one authorized backup access method where supported by the product.
4. Mechanical keys, emergency power functions, backup batteries, or other emergency access methods should be kept available where applicable.
5. The Company does not guarantee that a smart lock will prevent burglary, forced entry, theft, or other criminal activity.
6. Smart locks are security and convenience devices and should not be considered a complete substitute for physical security measures.

1. CCTV systems are installed for security, monitoring, and surveillance purposes.
2. The Customer is responsible for ensuring that cameras are positioned and used in compliance with applicable privacy and data-protection requirements.
3. Customers should avoid placing cameras in areas where individuals have a reasonable expectation of privacy.
4. The Company is not responsible for the Customer's misuse of recorded footage.
5. CCTV recording depends on available storage capacity, power supply, network connectivity, device configuration, and other technical factors.
6. Cloud recording services, where applicable, may require separate subscriptions or third-party accounts.
7. The Company does not guarantee that CCTV systems will prevent theft, vandalism, intrusion, or other criminal activity.

Certain smart-home features depend on an internet connection or third-party cloud services.

The Company is not responsible for interruptions caused by:

• Internet service providers
• Network outages
• Power failures
• Cloud-service interruptions
• Manufacturer server problems
• Software updates
• Changes to third-party applications
• Customer network configuration
• Cyberattacks or other events outside the Company's reasonable control

Where a product requires a subscription to operate certain features, the Customer is responsible for maintaining the subscription.

1. All eligible products sold by IDYLLIC SMARTHOMES LTD come with a 12-month warranty, commencing from the date of purchase or delivery, as recorded on the invoice or receipt.
2. The warranty covers manufacturing defects and qualifying product faults under normal use, subject to the applicable warranty conditions.
3. Other products are covered by the manufacturer's warranty where applicable.
4. The duration and scope of the warranty may vary by product and manufacturer.
5. Installation workmanship may be covered separately by the Company's installation warranty where expressly stated on the invoice or quotation.
6. Warranty claims may require inspection and testing by the Company or the relevant manufacturer.
7. Warranty does not normally cover damage caused by:
   • Physical abuse or accidental damage
   • Water or liquid damage
   • Electrical surges or unstable power supply
   • Incorrect use
   • Unauthorized modification or repair
   • Improper installation by a third party
   • Negligence
   • Theft or loss
   • Natural disasters
   • Normal wear and tear
   • Failure to follow operating instructions

1. Repairs may be subject to inspection and diagnostic charges.
2. The Company will inform the Customer where significant repair costs are identified before proceeding, where reasonably practicable.
3. Replacement parts may be subject to availability.
4. Repairs carried out by unauthorized persons may invalidate applicable warranties.
5. Routine maintenance, battery replacement, software updates, cleaning, and system reconfiguration may attract additional charges unless included in a maintenance agreement.

IDYLLIC SMARTHOMES LTD accepts refund requests subject to the following conditions:

Reporting a problem

• Customers should inspect products upon delivery or installation and report visible damage or discrepancies promptly.
• Customers should contact the Company promptly if they receive a defective, damaged, incorrect, or materially misrepresented product.
• Customers must contact the Company before returning a product, to receive return instructions.
• Products returned for assessment may be inspected to establish the reason for the complaint.

Remedies

• Where a product is defective or incorrect, the Company will assess the appropriate remedy, which may include a refund, replacement, or repair, subject to applicable law.
• Any defective product will be handled in accordance with the applicable manufacturer warranty and applicable Nigerian consumer-protection requirements.
• Change-of-mind requests, opened products, installed products, and specially ordered items will be assessed individually.
• Custom-ordered, imported, specially configured, or installed products may not be eligible for cancellation or refund once procurement or customization has commenced, except where required by applicable law.

Refund amount and timing

• Where a refund is approved, the Company will communicate the refund amount and expected processing period to the customer.
• Approved refunds take 5 to 7 working days to process.
• The refund amount may exclude non-refundable costs already incurred by the Company, where legally permitted.
• Installation and service charges already incurred may not be refundable.
• Any deduction for delivery, installation, or other costs must be disclosed and must be permitted by applicable law.

Nothing in this policy removes any consumer rights provided by Nigerian law.

The Company may collect information necessary to provide products and services, including customer contact details, installation information, device information, and account information.

Where our services involve access to customer systems or personal information, we will take reasonable measures to protect such information.

Customers remain responsible for the lawful use of surveillance cameras, biometric information, access records, and other personal data collected through their smart-home systems.

Where applicable, personal data shall be handled in accordance with relevant Nigerian data-protection laws and regulations.

Where remote technical support is provided:

1. The Customer may be required to authorize temporary access to the relevant application, device, or system.
2. Remote access will be used only to the extent reasonably necessary to diagnose or resolve the reported issue.
3. The Customer remains responsible for maintaining secure passwords and access credentials.
4. Remote support may be unavailable during internet outages, manufacturer server outages, or other technical disruptions.

Smart-home and security products are designed to improve convenience, monitoring, and security but cannot guarantee complete protection against theft, intrusion, fire, unauthorized access, cyberattacks, or other security incidents.

The Company shall not be liable for losses resulting solely from the failure, malfunction, disabling, hacking, interruption, or misuse of a smart-home or security system, except to the extent liability cannot lawfully be excluded.

Customers should maintain appropriate physical, electrical, network, and security measures in addition to smart-home technology.

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use or inability to use our products or services.

Nothing in these Terms shall exclude or limit any liability that cannot legally be excluded or limited under applicable law.

The Company shall not be liable for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:

• Power outages
• Internet or telecommunications failures
• Fire
• Flood
• Natural disasters
• Government restrictions
• Import or customs delays
• Civil disturbances
• Strikes
• War
• Epidemics or pandemics
• Supplier or manufacturer delays
• Major technical failures

Upon completion of installation, the Customer may be required to inspect and test the installed system.

Once the Customer confirms that the system is functioning as agreed, or accepts handover without raising a material defect, the installation shall be considered completed.

Any subsequent changes, relocation, additional devices, reconfiguration, or upgrades may attract additional charges.

Smart-home technology is continuously updated. Manufacturers may discontinue products, change software, modify features, discontinue cloud services, or introduce new compatibility requirements.

The Company cannot guarantee that a product will remain compatible with every future device, application, operating system, or third-party platform.

These Terms & Conditions shall be governed by the applicable laws of the Federal Republic of Nigeria.

Any dispute arising from the provision of products or services shall first be addressed through good-faith negotiation between the Company and the Customer. Where the dispute cannot be resolved amicably, the parties may pursue the appropriate legal or dispute-resolution process available under applicable Nigerian law.

By making payment, accepting delivery, permitting installation, or using the Company's products or services, the Customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.

By placing an order on this website, you confirm that you have read and agree to these Terms & Conditions and our Privacy Policy.

The Company reserves the right to update these Terms & Conditions from time to time. The version applicable to a transaction shall be the version in effect when the order or service agreement is accepted, subject to applicable law.