Returns & Refunds

IDYLLIC SMARTHOMES LTD accepts refund requests subject to the following conditions:

Reporting a problem

• Customers should inspect products upon delivery or installation and report visible damage or discrepancies promptly.
• Customers should contact the Company promptly if they receive a defective, damaged, incorrect, or materially misrepresented product.
• Customers must contact the Company before returning a product, to receive return instructions.
• Products returned for assessment may be inspected to establish the reason for the complaint.

Remedies

• Where a product is defective or incorrect, the Company will assess the appropriate remedy, which may include a refund, replacement, or repair, subject to applicable law.
• Any defective product will be handled in accordance with the applicable manufacturer warranty and applicable Nigerian consumer-protection requirements.
• Change-of-mind requests, opened products, installed products, and specially ordered items will be assessed individually.
• Custom-ordered, imported, specially configured, or installed products may not be eligible for cancellation or refund once procurement or customization has commenced, except where required by applicable law.

Refund amount and timing

• Where a refund is approved, the Company will communicate the refund amount and expected processing period to the customer.
• Approved refunds take 5 to 7 working days to process.
• The refund amount may exclude non-refundable costs already incurred by the Company, where legally permitted.
• Installation and service charges already incurred may not be refundable.
• Any deduction for delivery, installation, or other costs must be disclosed and must be permitted by applicable law.

Nothing in this policy removes any consumer rights provided by Nigerian law.

1. All eligible products sold by IDYLLIC SMARTHOMES LTD come with a 12-month warranty, commencing from the date of purchase or delivery, as recorded on the invoice or receipt.
2. The warranty covers manufacturing defects and qualifying product faults under normal use, subject to the applicable warranty conditions.
3. Other products are covered by the manufacturer's warranty where applicable.
4. The duration and scope of the warranty may vary by product and manufacturer.
5. Installation workmanship may be covered separately by the Company's installation warranty where expressly stated on the invoice or quotation.
6. Warranty claims may require inspection and testing by the Company or the relevant manufacturer.
7. Warranty does not normally cover damage caused by:
   • Physical abuse or accidental damage
   • Water or liquid damage
   • Electrical surges or unstable power supply
   • Incorrect use
   • Unauthorized modification or repair
   • Improper installation by a third party
   • Negligence
   • Theft or loss
   • Natural disasters
   • Normal wear and tear
   • Failure to follow operating instructions